The Linden at Danvers

We went with The Linden at Danvers because of the overall experience when we first met everyone here, it was just amazing. My mother is in the memory care portion of the facility, it is a small unit with a high staffing ratio and they do an incredible job. I would absolutely recommend to other families.

What we really like about The Linden is the homey environment, it is open, bright, welcoming and there is always someone there to greet us when we come to visit. Our loved one when we speak to him just loves the food, that is one of the best things about the place. The day to day activities are a tiny bit limited but they are starting to advertise for new things. They do take the residents out once a week for an outing and he loves when they go to different restaurants. The Linden is always a very safe community.

Beautiful facility. [name removed] was bubblly and happy very informed and could answer all of our questions.

Our family had an in person tour and we really liked the facility. The only reason we did not choose it, was another facility we looked at had a better room set up that was on the first floor. However, they gave us a very thorough tour, it was a very nice place.

The Linden was more of a pressure sale than the community I chose.

This community is a little more on the expensive side, and due to COVID they don't have any activities at the moment. Before COVID they had cooking and baking classes, painting classes and plenty of arts and crafts. They would also bring in live entertainment. We really liked the openness this community had, and its set up in away that is very accessible for the residents to get around. Our loved one isn't to crazy about the food they serve. Our loved one has a nice size apartment which she really likes, it has a little kitchenette which we think is very efficient.

We chose this community because of the location and it was the best value for your money. The rooms were good sized. My mother loved the food, they had a menu with a lot of variety. My mothers favorite part about the community was the residents she ate with. The staff was also wonderful. I would absolutely recommend The Linden at Danvers.

My mother loves it here! She loves the activities and likes how you can go outside on the grounds on your own. The only problem right now is the food isn't very good. The community is always clean and aids are always seen taking the trash out of the common spaces and within the residents' rooms. The staff is very friendly and are very caring and have great compassion for the people at the community. I noticed when I ask the front desk for assistance with my mother or her apartment, things are taken care of very quickly. All the aids are very kind. Although very expensive, the level of care is good, the apartment is nice, the hallways are clean, and the grounds are very nice at The Linden.

The community was always clean. The staff was wonderful, definitely a five. They connected really well with the families. They went out of the way to make my mother feel at home and integrate her with the other residents. The services were great. The laundry services were great as well. The food was fantastic and it was like a restaurant, you would get a menu and they always had lots of good choices. Absolutely a great value for the price. Would recommend to others!

memory care is a dump - it is filthy dirty - - saw a hangar keeping a door open in someones room = patients are all gathered like cattle in a common area - staff are found eating, on cell phones and even sleeping - no attention being paid to patients. have witnessed dinner being served in dining room - plates are removed before patient is done eating. Saw a patient grabbing something off her plate as it was being wisked away . have witnessed staff stuffing their faces with left over food. all staff - nurses and aides have not an ounce of compassion /caring/empathy/respect for patients -- they somehow forget these patients they ignore - actually pay their salary. have witness staff come behind a patient grab hold and move wheel chair without even telling patient what they are doing-- patient starts yelling and grabbing and staff's comment 'stop yelling and keep you hands in your lap'. management is pathetic, unresponsive to concerns - the fact that they allow the place to be so filthy - they should be embarrased to call themselves leaders . stay away --unfortunately I am not derision maker -- otherwise my loved one would be long gone state should close this place down this is a no star facility

memory care is a dump - it is filthy dirty - - saw a hangar keeping a door open in someones room = patients are all gathered like cattle in a common area - staff are found eating, on cell phones and even sleeping - no attention being paid to patients. have witnessed dinner being served in dining room - plates are removed before patient is done eating. Saw a patient grabbing something off her plate as it was being wisked away . have witnessed staff stuffing their faces with left over food. all staff - nurses and aides have not an ounce of compassion /caring/empathy/respect for patients -- they somehow forget these patients they ignore - actually pay their salary. have witness staff come behind a patient grab hold and move wheel chair without even telling patient what they are doing-- patient starts yelling and grabbing and staff's comment 'stop yelling and keep you hands in your lap'. management is pathetic, unresponsive to concerns - the fact that they allow the place to be so filthy - they should be embarrased to call themselves leaders . stay away --unfortunately I am not derision maker -- otherwise my loved one would be long gone state should close this place down this is a no star facility

My husband stayed at The Linden for three months. While he liked many of the caregivers, he thought the food was terrible. Further he very much disliked not having a choice of who to sit with or any flexibility in time to access the main meals. For the first month we paid an extra $600 while he was assessed for actual requirements. We were supposed to have a meeting after he had been there a month, but it was like pulling teeth to get a meeting with the Wellness Director. After going to the Executive Director twice we finally got our meeting where it was determined that we did not need to pay the $600. Because of this delay in scheduling a meeting we ultimately paid an additional $600. Further we got a song and dance from the Wellness Director on how overworked she was.

Such stellar care.....NOT ... Walked in today to find my mother covered in whatever she had for lunch and drooling what she had for lunch .... 2 hours after lunch.. asked about mouth care was told ‘ regulation allows them to use toothbrush twice a day’. Asked about toothette - a foam swab - was told by nurse that is ‘ not supplied here- nor is it regulation to use’. Bottom line - she in an assisted living because she can no longer care for herself - yet they do not provide head to toe care. Hmmm Do not place your loved one here. Has been under 3 different management companies. - nurses and aides are a disgrace to healthcare — — unfortunately - decision maker in family is comfortable with her being. ‘ safe’ apparently not whether she receives comprehensive care

My father has been a resident for a year. Right from the beginning he was made to feel welcomed. Everyone at the Linden, from the staff, aides, nurses, dinning staff and director are all very kind and caring. The place feels more like a family and as a daughter it makes me feel so happy and secure for my father!

In my 50’s Wanted to cry when I walked into my mothers apartment today. Food all over the floor - all over her - was clearly from day before as her breakfast was sitting untouched at 1130 in the morning. So not only was she not cleaned up for the night it was obvious to me she had not been taken to bathroom since day before or even longer. Not sure why I bother to ask staff when she was washed or taken to bathroom as their response is always ‘she refused’. My mother has dementia. She is frightened when staff come in and start touching her without any kind of greeting - it’s no wonder she says no. So is their solution to let an 85 yo woman just sit for days in same spot covered in food and incontinent?? There is no specialized dementia care exhibited by staff. I realize this client population can be challenging however they deserve common courtesy and respect and patience. On the wall the unit has ‘integrity and compassion ‘ painted on walls. - what a joke. The carpet is filthy and disgusting. Talk about not meeting the first impression test— door /carpet outside entrance of memory car is full of grotesque stains- as you tour the unit you will see the same through and in resident rooms. I wish I could move her - however other siblings live in area.

Nurses on memory care unit the most uncaring - insensitive - no regard for dignity and needs of the most vulnerable human beings ..... our parents. No compassion whatsoever. They are disgrace to nursing profession. Nursing assistants are not any better. Observed one of them barge into a resident room - slam door behind her and tell this elderly woman - ‘your getting ready for bed now’’. What happened to resident choice - rights- individualized plans of care. So much for resident rights they display on walls. I listen to one of the nursing assistants refer to residents as ‘Auntie’ or call them ‘Mama’. Absolutely no respect for anyone under her care. Don’t waste your time here

Walked in to find my mother naked sitting on toilet with a male nursing assistant standing there doing nothing. No consideration for her privacy and or dignity This is commonplace and has been brought to management attention with no changes. The place is filthy. Walked on unit one day to find every patient sitting in living room with a Spanish tv station while all the staff watched a soccer game. Again commonplace and never addressed by incompetent uncaring management. Stay away - did you parent work hard their entire life to live like this ?? Unfortunately I am not the healthcare decision maker

Found this place through a place for Mom. My 92year old Uncle calls this place home. He loves it there. Hes made friends, loves the food, and enjoys the activities. The charge nurse is really good and the place is immaculate.

[Name removed] and Everyone at Brookdale made you feel at ease, even the residents of the community were very friendly. The surroundings were not only clean but very nicely decorated. The dining hall has alternative food if whats on the menu is not to the residents liking. The residents apartments are impeccable. Nice tan carpets, ample closet space. I'm most pleased with Brookdale than any of the other 5 places we visited.

Staff was super all were very friendly and you could sense that they form a great community. Our tour was well planed and mom was able to see many of the types for apt that they offer.